Terms and Conidtions

On entering this site, you as a user are accepting our "Conditions of use" listed below and implied by law.


1. Disclaimer

Your access and use of this site is deemed to constitute your acceptance of these Conditions of use, and takes effect from the date and time on which you first use this website.


You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by any other user or third party.


This website is provided 'as is', without any representation or endorsement made and without warranty of any kind whether express or implied, including, but not limited to, the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, completeness and accuracy.


We do not warrant or represent that the functions contained in the material available on this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy or reliability of the materials.


In no event will we be liable for any expense, loss or damage including, without limitation, indirect or consequential loss or damage, or any expense, loss or damage whatsoever arising from use, or loss of use, of data, or loss of profits, arising out of or in connection with the use of this website or reliance on its content.


The material on this website may include the views or recommendations of third parties, which do not necessarily reflect our own views, or indicate our commitment to a particular course of action. We assume no responsibility or liability arising in respect of any such third party material.


The copyright and other intellectual property in and all material on this website are owned by Scented Moments by TmT and must not be reproduced without the prior written consent of Scented Moment by TmT.


With the exception of personally identifiable information the use of which is covered by our Privacy Policy, and material sent or posted to this Website shall be considered non-proprietary and not confidential. Unless you advise Scented Moments by TmT otherwise, allowing Scented Moments by TmT to be able to cony, disclose, distribute, and incorporate and otherwise such material for any and all purposes.


When using this website you will not post or send to or from this Website ant material you have not obtained without necessary consents or the express permission of Scented Moments by TmT to do so on their behalf. Nor will you post or send any material which is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, or any material that constitutes conduct that would be deemed a criminal offence, give rise to civil liability or otherwise is contrary to the laws governing the United Kingdom.



2. Links to websites

We are not responsible for the content of any linked site.


Links on this site may lead to other websites which are not under our control. Listing and linking should not be taken as an endorsement of any kind. We accept no liability in respect of the content. We cannot guarantee that these links will work all of the time and have no control over the availability of the linked pages.



3. User security

We make every effort to check and test material at all stages of production, and we maintain reasonable website security measures. You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malware, malicious computer code or other forms of interference which may damage your own computer system. It is always wise for you to run an up-to-date anti-virus program which checks inter alia on all material downloaded from the internet, and maintain a fully-functioning firewall.

We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.



4. Website usage statistics

Information collected by Scented Moments by TmT is used for internal scrutiny, and possibly for legally compulsory reporting purposes only. The information will be anonymized as far as possible, and should not contain information about any individual user (though IP addresses are used to process reports and are sometimes included in them). Information collected is not shared with other organisations for commercial purposes.



5. Copyright

All material featured on this website is subject to Copyright protection unless otherwise indicated. All material (including logos, images, product descriptions and banners) displayed on this website are the property of the site owner and may not be used without their express consent.



6. General

We accept no liability for any failure to comply with these Website Conditions of use. If any of these Website Conditions of use are held to be invalid, unenforceable or illegal for any reason, the remaining Website Conditions of use shall nevertheless continue in full force.



7. Governing law

These Website Conditions of use shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these Website Conditions of use shall be subject to the exclusive jurisdiction of the courts of England and Wales.



Placing an order with Scented Moments by TmT

When you place an order with Scented Moments by TmT, which can be done via email through our website or Facebook page, your order will be confirmed either through email or instant messaging, with acceptance of your order being confirmed.

That is the contract between yourself the buyer and Scented Moments by TmT.


If the goods you wish to purchase or unavailable or in the unlikely event a pricing error has been made, we will advise you of this in writing, again either by email or instant messaging, depending upon the communication you have chosen to order through with Scented Moments by TmT not progressing with your order until this matter has been resolved through communication with yourself as the buyer.


All images of products on this website are for illustrative purposes only. Your goods may differ slightly from the images shown on the website. With all images on our website being adapted and updated to reflect changes in our products as they occur.


Whilst we try to be as accurate as possible, all information provided is approximate and provided in good faith.


This contract is covered by English law.


By placing an order with Scented Moments by TmT you agree to and accept these terms, as well as our privacy policy and the terms and conditions or our website.



How to place an order

At present we are asking for any and all orders to be requested directly from ourselves to be via our website “Shop” or via our Facebook site’s instant messaging.

This allows for Scented Moments by TmT to be able to confirm your order with you, including any bespoke items requested and inclusive of any discounts or other offer we may be running in connection with the items that you ordered.


With no order being processed until payment has been received or an agreement has been reached between yourself as the buyer and Scented Moments by TmT for payment to be received upon delivery of your order by Scented Moments by TmT or their representatives. That will be in writing.


All payments and request for orders are made in UK pound sterling, Scented Moments by TmT, unless otherwise agreed with Scented Moments by TmT, on every transaction.


If applicable, shipping charges will be applied to your order and included in the orders total.


Scented Moments by TmT offer secure payment facilities for online purchases, in which buyers may make payments via PayPal.


Promotional Prices are only for the terms shown and any promotion that is not subject to a price term, may be taken down at any time.


Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.


Once an order is complete Scented Moments by TmT will notify you the buyers of the dispatch date, or if Scented Moments by TmT are delivering an item to you we will agree a delivery date and approximate time. 


Should this require a re-delivery due to failure to complete delivery being attributed to the fault of the buyer a further charge may be levied for re-delivery, by Scented Moments by TmT or one of its agents, acting on Scented Moments by TmT’s behalf.



Delivery Information

We aim to dispatch all orders within 2-3 working days of an order being confirmed, should your order take longer than this to be dispatched Scented Moments by TmT, will inform you in writing.


We use Royal Mail for all of our UK postal deliveries, with goods normally being delivered within 2-3 working days of dispatch and Parcel Force for our international deliveries, who may have longer timescales depending on worldwide location of delivery address.

For any deliveries arranged for dispatch directly from Scented Moments by TmT a day and time will be offered by Scented Moments by TmT for delivery or an option to collect will also be available.


Orders may arrive in more than one delivery, where possible Scented Moments by TmT will try to avoid this.


Orders are available for delivery both UK and worldwide, with the prior agreement of Scented Moments by TmT.



Shipping

The flat rate cost of shipping is £3.20 per order for UK postal deliveries


The flat rate of international deliveries is £9.95, within the EU, other international charges are available upon request.


A delivery charge may be payable for any deliveries conducted by Scented Moments by TmT or their agents, which are not sent via UK or international postal services.

These charges will be agreed before the order is commenced and included in the total charge for goods and services, as agreed with the buyer before the order is processed,.


No shipping or delivery charges will be made for orders that are collected by the buyer.



Faulty items

Scented Moments by TmT inspect all items prior to dispatch, however in the unlikely event that an item is found to be faulty or damaged, it is the buyers responsibility to contact Scented Moments by TmT in writing providing details of the problem.

Where possible Scented Moments by TmT would like to ask for photographs to be submitted for inspection, as this saves time, by not having to require the buyer send the item back for inspection.

(This does not affect your statutory rights)


If an exchange is required, this will be arranged without delay and without any extra charge to the buyer, providing that the faulty items or digital evidence, (with the agreement of Scented Moments by TmT and only in instances where them items in unable) to be returned for inspection is returned to Scented Moments by TmT, within a timescale of 7 days.


Once these items or the digital evidence had been received and inspected by Scented Moments by TmT and in cases where following inspection goods are found to be faulty. A replacement item and the cost of returning the item will be returned to the buyer.


If an item deemed to be faulty is no longer available, Scented Moments by TmT will offer an alternative, if this is not acceptable to the buyer, a refund for the cost of the item can be given.


Where items are deemed to be fault and are not returned to Scented Moments by TmT, it is the responsibility of the buyer to appropriately dispose of the fault item.



Items sent in error:

In the unlikely event that you are sent an item different to the one which you purchased then we will replace the item upon return of unused, unopened item sent in error.  The replacement will only be dispatched once the wrong item has been returned to Scented Moments by TmT and received.  Please ensure that an appropriate trackable method of delivery is chosen via Royal Mail, Scented Moments by TmT will refund the return postage costs in this instance.  The item must be returned to Scented Moments by TmT unopened.  Scented Moments by TmT cannot accept return of an opened item.



Missing Items:

Where you believe an item to be missing from your order you must report the item missing from your delivery 48 hours of the order being received.  All items and parcels are checked by Scented Moments by TmT before dispatch, so this occurrence is very rare.  Scented Moments by TmT will aim to rectify the situation where the product cannot be located; with a replacement item will being sent to you, when necessary.



Special Orders - Bespoke Orders

Where bespoke orders have been placed and agreed with Scented Moments by TmT, please note that these items not only will take longer for dispatch, but once agreed cannot be cancelled following commencement of the order.


Your Right to Cancel

You are able to cancel your order for any item purchased on this website provided you confirm (in writing) your wish to cancel within a specified period of time, (with the exception of bespoke items where work has commenced). Your cancellation rights expire 7 working days from the date you place your order or 7 working days following receipt of the delivery, whichever is the later.  Please note that you may not cancel personalised items, bespoke items or special order items (such as candles) as they will have been made specifically for yourself. Cancellation of all other items is only deemed served if sent using one of the methods listed on our 'Contact Us' page.


Upon receipt of your cancellation request, Scented Moments by TmT will refund the buyer in full as soon as possible, but in any event, no later than 30 days from receipt of your cancellation request. Where goods have already been dispatched Scented Moments by TmT will only refund once the items are returned and received by Scented Moments by TmT, in order to receive a refund the items must first be returned unused, unopened, sealed, in original packaging and in dispatched condition. 

Where items have been opened, unwrapped etc they cannot be returned for health and hygiene reasons.  The delivery fee shall not be refunded and is retained as a re-stocking fee.  Items must be returned at your own expense. 

Return postage will not be refunded. 

You must contact Scented Moments by TmT prior to arranging any return.  Returns will not be accepted after the expiry of the 7 days, items may not be returned after that time.  No item may be returned once it's packaging has been opened.

When returning your item(s), it is important that the buyer contacts Scented Moments by TmT beforehand (as stated above) and ensures that any items sent back are sent by a trackable delivery service. The cost of returning items to Scented Moments by TmT is not refundable except in certain circumstances as detailed above when an item is faulty or sent in error.  Whatever the reason for returning a product the same must be returned in an unused, unopened, sellable condition before any refund can be processed, no refund can be processed where an item has been opened, used, or sold in part due to hygiene reasons.  Items cannot be returned outside of the period detailed above of seven days.  Items cannot be returned when they have been opened, unwrapped or used.

This does not affect any statutory rights. 


Allergies

Scented Moments by TmT cannot be held responsible for any allergic reaction caused by the use of our products. Scented Moments by TmT do everything possible to make the chance of a reaction as small as possible, (by using natural ingredients) and always recommend testing a product on a small patch of skin before use.

Should any reaction to a product occur, Scented Moments by TmT requests that the product is disposed of safely and that no further use of this product occurs by the person experiencing the reaction.

Find out more

GDPR

Genera Data Protection Regulations (GDPR)

Can everyone please read thank you 


The new GDPR (general date protection regulations) law came into place from today (Friday 25th May)

We only contact customers the same way as they have contacted us.

If you email us we will email you back unless you ask us to contact you another way and give us permission to do so


The only information we store is:

  • Your name,
  • Delivery address
  • Delivery date
  • Order

We keep this information in a secure place only myself has access to this


Once you're order has been delivered to your chosen address, earlier by ourselves ( mainly my husband as I do not drive. I always let the customer know) or by royal mail
And your happy will your order
Your details will be shredded and deleted

We are the only people who have access to your order information.


When ordering on our website
WE DO NOT receive any bank information from our website payment service this is though a secure service just the same as if you were buying from amazon, asda ect


WE DO NOT share any customers details to anyone including other customers and businesses


We do take photographs of PRODUCTS ONLY for our advertising purposes Facebook and website.


At no time are any customers details retained or passed on to any third-parties.


Thank you again for taking your time to read this 

GDPR

Genera Data Protection Regulations (GDPR)

Can everyone please read thank you 


The new GDPR (general date protection regulations) law came into place from today (Friday 25th May)

We only contact customers the same way as they have contacted us.

If you email us we will email you back unless you ask us to contact you another way and give us permission to do so


The only information we store is:

  • Your name,
  • Delivery address
  • Delivery date
  • Order

We keep this information in a secure place only myself has access to this


Once you're order has been delivered to your chosen address, earlier by ourselves ( mainly my husband as I do not drive. I always let the customer know) or by royal mail
And your happy will your order
Your details will be shredded and deleted

We are the only people who have access to your order information.


When ordering on our website
WE DO NOT receive any bank information from our website payment service this is though a secure service just the same as if you were buying from amazon, asda ect


WE DO NOT share any customers details to anyone including other customers and businesses


We do take photographs of PRODUCTS ONLY for our advertising purposes Facebook and website.


At no time are any customers details retained or passed on to any third-parties.


Thank you again for taking your time to read this